PRIVACY POLICY
Effective Date: May 22, 2026
1. INTRODUCTION
Welcome. This Privacy Policy explains how we collect, use, and protect
information about you when you visit our website or contact us about our
services. We are committed to protecting your privacy and being transparent
about our data practices.
By using our website, you agree to the collection and use of information as
described in this policy. If you have questions, please contact us using the
information provided at the end of this document.
2. INFORMATION WE COLLECT
a. Information You Provide
We may collect personal information you voluntarily provide, such as:
- Your name
- Phone number
- Email address
- Service address or location
- Any details you share when requesting a quote, booking a service,
or contacting us
b. Information Collected Automatically
When you visit our website, certain information is collected automatically,
including:
- Your IP address
- Browser type and version
- Pages visited and time spent on each page
- The website that referred you to us
- Device type and operating system
This information is collected through cookies and similar tracking technologies
(see Section 5).
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide our services
- Schedule appointments and follow up on service requests
- Measure the performance of our advertising campaigns (including Google Ads)
- Understand how visitors use our website so we can improve it
- Send you service-related communications
- Comply with legal obligations
We do not sell your personal information to third parties.
4. GOOGLE ADS CONVERSION TRACKING
We use Google Ads conversion tracking to measure the effectiveness of our
online advertising. This service is provided by Google LLC.
Here is how it works:
- When you click one of our Google Ads, a cookie is placed on your device
by Google.
- If you then complete an action on our website (such as submitting a
contact form or calling us), that conversion is reported to us so we can
understand which ads are working.
- The information we receive is aggregated and does not personally
identify you.
Google may use this data in accordance with its own privacy policy. You can
learn more or opt out of Google's advertising practices at:
https://policies.google.com/privacy
https://adssettings.google.com
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies — small text files placed on your device — to help
us understand how our site is used and to support our advertising efforts.
We use the following types of cookies:
Necessary Cookies
Required for the website to function properly. These cannot be disabled.
Analytics & Advertising Cookies
Used by Google Ads to track conversions and measure ad performance. These
cookies help us understand which of our advertising efforts are working.
Managing Cookies
You can control or disable cookies through your browser settings. Note that
disabling certain cookies may affect the functionality of our website. You
may also opt out of interest-based advertising through the Digital Advertising
Alliance at www.aboutads.info.
6. THIRD-PARTY SERVICES
We work with the following third-party service providers who may have access
to certain data:
Google LLC (Google Ads)
We use Google Ads to advertise our business online. Google may collect data
through cookies and pixels as described in Section 4. Google's privacy
policy is available at policies.google.com/privacy.
We do not share your personal information with any other third parties except
as necessary to provide our services or as required by law.
7. DATA RETENTION
We retain personal information only as long as necessary to fulfill the
purposes described in this policy or as required by law:
- Contact form submissions: retained for up to 2 years
- Google Ads conversion data: governed by Google's own retention policies
(typically 30-90 days for conversion data)
- Website analytics data: retained for up to 26 months
You may request deletion of your personal data at any time by contacting us
(see Section 10).
8. DATA SECURITY
We take reasonable precautions to protect your personal information from
unauthorized access, loss, or misuse. These measures include secure data
transmission (HTTPS), limited access to personal data, and regular review
of our data practices.
However, no method of transmission over the internet is 100% secure. While
we strive to protect your information, we cannot guarantee absolute security.
9. CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children. If you believe
a child has provided us with personal information, please contact us and we
will promptly delete it.
10. YOUR RIGHTS AND CHOICES
Depending on your state of residence, you may have certain rights regarding
your personal information, including:
- The right to know what personal information we have collected about you
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information
(we do not sell personal information)
- The right not to be discriminated against for exercising your
privacy rights
To exercise any of these rights, please contact us using the information in
Section 11. We will respond within a reasonable timeframe.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will
revise the "Effective Date" at the top of this page. We encourage you to
review this policy periodically to stay informed about how we protect your
information.
Continued use of our website after any changes constitutes your acceptance
of the updated policy.
12. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your rights,
or have a concern about how we handle your data, please contact us by dialing our number or filling out one of our contact forms:
Renton Towing
425-534-7184